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Email Support
info@traceme.live
Direct response from our team
Response Time
Within 24 to 48 hours
Monday – Saturday
FAQ
Frequently Asked Questions
Find quick answers to common questions about TraceMe.
How does live location tracking work?
TraceMe updates your live location using your device GPS and network signals. Your location is shared securely in real time only with members of groups you have joined or people with whom you have shared an active temporary link.
How do I invite family members or colleagues?
From the app or dashboard, open your Group settings, click "Invite Member", and share the generated invite link or 6-digit group code with them. When they sign in and accept, they will join your group.
How do Arrives and Leaves alerts work?
You can create custom Places (like Home, School, or Office) with a geofence radius. Whenever a group member enters or leaves the boundary, an alert notification is automatically dispatched to group members.
How do I delete my account and data?
You can delete your account at any time either inside the app under Profile → Delete Account, or on the web at traceme.live/delete-account. All your personal data and location history will be deleted immediately.